1. Information We Collect
We collect information you provide directly to us, such as when you:
- Register for our courses or services
- Subscribe to our newsletter
- Contact us through our website or email
- Participate in surveys or feedback forms
- Use our online learning platforms
The types of information we may collect include:
- Personal identifiers (name, email address, phone number)
- Professional information (qualifications, work experience)
- Payment information (processed securely through third-party providers)
- Course progress and completion data
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our educational services
- Process course registrations and payments
- Send you course materials and updates
- Communicate with you about our services
- Provide customer support and respond to inquiries
- Send marketing communications (with your consent)
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except:
- With your explicit consent
- To provide services you have requested
- With service providers who assist us in operating our business
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection practices
- Secure backup and disaster recovery procedures
5. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988, you have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain uses of your information
- Withdrawal: Withdraw consent for marketing communications
To exercise these rights, please contact us at [email protected]
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our services and user experience
You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.
7. Third-Party Services
Our website may contain links to third-party services. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies before providing any personal information.
8. International Data Transfers
Your information may be transferred to and processed in countries outside Australia. When we do so, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian privacy law.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When we no longer need your information, we will securely delete or anonymize it.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us:
- Email: [email protected]
- Phone: +61 2 8123 4567
- Address: Suite 15, 42 Collins Street, Sydney, NSW 2000, Australia
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au