Terms of Service

1. Acceptance of Terms

By accessing or using Brainn Visionn's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and others who access or use our services, including our website, courses, and related services.

2. Description of Services

Brainn Visionn provides professional psychological training services, including:

• Online and in-person courses in psychological techniques
• Certification programs in CBT, mindfulness, and emotional resilience
• Professional development workshops
• Educational resources and materials
• Online learning platforms and tools

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Eligibility and Registration

To use our services, you must:

• Be at least 18 years old
• Have the legal capacity to enter into contracts
• Provide accurate and complete registration information
• Meet any professional qualifications required for specific courses
• Maintain the confidentiality of your account credentials

You are responsible for all activities that occur under your account.

4. Course Enrollment and Payment

Course enrollment is subject to availability and our acceptance of your application. Payment terms include:

• Full payment is required before course commencement unless otherwise agreed
• Payment plans may be available for qualifying courses
• All prices are in Australian Dollars (AUD) and include GST where applicable
• Payment processing is handled by secure third-party providers
• We accept major credit cards, bank transfers, and approved payment methods

5. Refund and Cancellation Policy

Our refund policy provides consumer protection while ensuring fair business practices:

• Cooling-off period: 14 days from enrollment for online courses
• Course cancellation: Full refund if we cancel a course
• Partial completion: Pro-rated refunds may apply in exceptional circumstances
• No-show policy: No refund for missed sessions without prior notice
• Medical/emergency: Refunds considered on a case-by-case basis

Refund requests must be submitted in writing to [email protected]

6. Intellectual Property

All content, materials, and intellectual property provided through our services are protected by copyright and other laws:

• Course materials are licensed for personal, non-commercial use only
• You may not reproduce, distribute, or sell our content without permission
• Certificates and credentials remain the property of Brainn Visionn
• You retain rights to any original work you create during courses
• We respect third-party intellectual property rights

7. Code of Conduct

All participants must maintain professional standards and ethical behavior:

• Respect for instructors, staff, and fellow participants
• Confidentiality of sensitive information shared during courses
• Compliance with professional ethics and standards
• No harassment, discrimination, or inappropriate behavior
• Adherence to applicable laws and regulations

Violations may result in removal from courses without refund.

8. Certification and Accreditation

Our certification programs are designed to meet industry standards:

• Certificates are issued upon successful completion of requirements
• Continuing education credits may be available for qualifying courses
• Maintenance of certification may require ongoing professional development
• We do not guarantee professional licensure or employment outcomes
• Participants are responsible for verifying acceptance by professional bodies

9. Privacy and Data Protection

We are committed to protecting your privacy and personal information:

• Collection and use of personal information is governed by our Privacy Policy
• Course recordings may be used for quality assurance purposes
• Anonymous data may be used for research and improvement
• You have rights to access, correct, or delete your personal information
• We comply with Australian Privacy Principles

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide services "as is" without warranties of any kind
• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee specific outcomes or results
• Professional application of learned techniques is your responsibility

This limitation does not affect your rights under Australian Consumer Law.

11. Indemnification

You agree to indemnify and hold harmless Brainn Visionn, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your professional practice or application of course materials

12. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes will be resolved in the courts of New South Wales, Australia.

13. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Pandemics or public health emergencies
• Technical failures or cyber attacks
• Labor disputes or strikes

14. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notification to registered users
• Providing reasonable notice before changes take effect

Your continued use of our services after changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Contact Information

For questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: +61 2 8123 4567
• Address: Suite 15, 42 Collins Street, Sydney, NSW 2000, Australia
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST

17. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services repaired or replaced if the services fail to be of acceptable quality and the failure does not amount to a major failure.